Refund policy
Return and Refund Policy
We offer a 30 day return policy. You have 30 days from the date you receive your order to request a return.
Return Eligibility
To qualify for a return, your item must:
-
Be in the same condition as received.
-
Be unused and unworn.
-
Include all original tags.
-
Be in the original packaging.
-
Be accompanied by proof of purchase.
How to Request a Return
To request a return, please contact our customer support team through our Contact Us page.
If your return is approved, we will provide instructions on where to send your package.
Items returned without prior authorization will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can review the issue and provide a suitable solution.
Non Returnable Items
The following items are not eligible for return:
-
Perishable goods, including food, flowers, and plants.
-
Custom or personalized products.
-
Personal care products.
-
Hazardous materials.
-
Flammable liquids or gases.
-
Gift cards.
-
Sale or clearance items.
If you are unsure whether your item qualifies for a return, please contact our customer support team.
Exchanges
The quickest way to exchange an item is to return the original product. Once your return is approved, you are welcome to place a new order for the replacement item.
European Union 14 Day Cooling Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery without providing a reason.
Returned items must be unused, in their original packaging, include all tags, and be accompanied by proof of purchase.
Refunds
After receiving and inspecting your returned item, we will notify you whether your refund has been approved.
Approved refunds are issued to your original payment method within 10 business days. Processing times vary depending on your bank or payment provider.
If your refund has not been received after 15 business days from approval, please contact our customer support team through our Contact Us page.